Refund policy

Return & Refund Policy

Last updated: July 10, 2026

At Brightside Living, we want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

Returns

Customers may request a return within 30 days of the purchase date.

To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging whenever possible.

Please note that all return shipping costs are the responsibility of the customer, unless the item is defective, damaged upon arrival, or the wrong item was received.

Refunds

Refunds may be approved under the following circumstances:

The item arrived damaged or defective.
You received the wrong item.
Your order was not delivered.
Your return has been received and inspected, and it meets our return requirements.

If your refund is approved, it will be processed to your original payment method. Processing times may vary depending on your payment provider.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us as soon as possible with your order number and clear photos of the issue. We will review your request and, if approved, provide a replacement or a full refund at no additional cost.

Shipping Delays

While we work hard to ensure orders are processed promptly, Brightside Living is not responsible for shipping delays once an order has been handed over to the shipping carrier. Delivery times are estimates only and depend entirely on the logistics provider.

However, if an order is not delivered after an extended period and is officially considered lost or undeliverable by the carrier, we will review the case and, where appropriate, issue a full refund or send a replacement.

Non-Delivered Orders

If your order has not been delivered within the expected timeframe, please contact us. We will investigate the shipment with the logistics provider. If the package is confirmed as lost or cannot be delivered, a refund or replacement will be offered.