Shipping policy

Shipping Policy

Last updated: August 1, 2026

Thank you for shopping with Brightside Living. Please review our Shipping Policy to understand how we process and deliver orders.

Order Processing

All orders are processed within 1–4 business days after payment has been successfully confirmed.

Please note that processing times may be longer during holidays, promotional periods, or times of unusually high order volume.

Estimated Shipping Times

Once your order has been processed, the estimated delivery times are:

European Union: 6–12 business days
United States: 8–20 business days
UK: 6–12 business days

These delivery times are estimates only and are not guaranteed.

Heavy or Oversized Products

For products that are particularly heavy, large, or require special transportation methods, delivery times may be extended to approximately 20–30 business days.

These products may be shipped by sea freight due to their size and weight, which requires additional transportation time compared to standard shipping methods.

Shipping Delays

While we strive to ensure that every order arrives as quickly as possible, shipping delays may occasionally occur due to circumstances beyond our control, including but not limited to customs processing, weather conditions, carrier disruptions, or periods of high shipping demand.

Brightside Living is not responsible for delays caused by shipping carriers or other third-party logistics providers, as delivery is handled entirely by external shipping companies once an order has been dispatched.

If your shipment experiences an unusual delay, please contact us and we will gladly assist you in tracking and investigating your order with the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Brightside Living is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping addresses provided by the customer.

Order Tracking

When available, tracking information will be provided once your order has been shipped. Please allow some time for the tracking information to become active after dispatch.